FAQs

How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. All items are shipped directly from us. Orders are shipped within 1-2 days. You will receive your package approximately 3 to 5 business days after that - unless it is an international shipment.

 

How will my order be shipped?

All orders are shipped with UPS or USPS. For more specific information, please visit our shipping policy pages.
For a price estimate and tracking information please visit their websites:
USPS: www.usps.com
UPS: www.ups.com

 

How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. The tracking number for USPS/UPS tracking information under “Postal Service Tracking ID”.

UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers)
1-800 -782-7892 (International Customers)
USPS can be reached by phone: 1-800-ASK-USPS

It may take up to 24 hours before a tracking number is registered in UPS' system and up to 48 hours with USPS.

 

Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.
You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.
If you have any questions about your canceled order, please contact us with your name & invoice/order #.

 

Do I have to pay shipping for my return items?

Yes, you are responsible for getting your return item(s) back to the appropriate warehouse.
We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.

 

I received a Damaged Item what do i do?

Please contact and email us at Sales@PericoLimited.com with your name and order #.