FAQs
How long will it take for my order to be shipped?
IT'S A FUCKIN PANDEMIC GUYS. SO IT'S GOING TO TAKE A FEW EXTRA DAYS NOW. - Your order will be shipped in the order that it is received. All items are shipped directly from us. Orders are shipped within 1-2 days. You will receive your package approximately 3 to 5 business days after that - unless it is an international shipment.
How will my order be shipped?
STILL USPS. LOCAL & INTERNATIONAL - All orders are shipped with UPS or USPS.
How can I track my order once it has shipped?
STILL GOING TO SEND YOU AN TRACKING EMAIL. - A tracking number was sent to you in your shipping confirmation email. The tracking number for USPS/UPS tracking information under “Postal Service Tracking ID”.
UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers)
1-800 -782-7892 (International Customers)
USPS can be reached by phone: 1-800-ASK-USPS
It may take up to 24 hours before a tracking number is registered in UPS' system and up to 48 hours with USPS.
Why was my order cancelled?
WE ACCIDENTIAL SOLD OUT TBH - You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.
You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.
If you have any questions about your canceled order, please contact us with your name & invoice/order #.
Do I have to pay shipping for my return items?
NOPE, WE'LL EMAIL A RETURN LABEL FREE OF CHARGE- Yes, you are responsible for getting your return item(s) back to the appropriate warehouse.
We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48-72 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@pericolimited.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange, send us an email at Sales@pericolimited.com
Shipping
To return your product, you should mail your product to: Perico Limited, LLC., 398 E. 152nd St. #6M Bronx New York US 10455